Updated May 8, 2026

Privacy Policy

Property AI Phone is operated by ElevenX2 LLC. We collect the information needed to provide AI phone, SMS, contact, billing, and team-workflow services.

Information We Collect

We collect account details, login information, billing identifiers, contacts you import or enter, phone numbers, call records, voicemails, recordings, transcripts, SMS/MMS content, knowledge-base content, team invitations, usage logs, device/session data, and support messages.

How We Use Information

We use information to operate Property AI Phone, route calls and messages, generate AI summaries and replies, maintain compliance and consent records, process payments, prevent abuse, debug failures, improve product quality, and provide support.

AI Processing

Calls, messages, recordings, transcripts, and knowledge-base content may be processed by AI providers to answer calls, draft replies, summarize activity, extract action items, and improve account-specific assistant behavior. Do not add sensitive information unless it is needed for your business use of Property AI Phone.

SMS Consent And Carrier Compliance

Outbound business SMS requires a paid plan, valid recipient consent, and carrier approval where required. We store consent and opt-out records so STOP/START and compliance controls can be enforced.

Service Providers

We use providers such as Supabase, Stripe, Telnyx, Retell, OpenAI, Vercel, email, analytics, and monitoring services to run the product. These providers process information only as needed to provide their services to Property AI Phone.

Retention

We keep account data while your account is active and as needed for legal, billing, security, compliance, and operational records. You can request deletion by emailing support@tell11.com.

Contact

Questions or requests: support@tell11.com.